Frequently Asked Questions

Everything you need to know about shopping with Jambu.

What is the status of my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee depending on your location.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand dimensions, as sizing can vary between different garment cuts.

Do you offer international shipping?

Yes, Jambu ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination and the weight of your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Jambu is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections, and we partner only with factories that ensure fair labor practices.